Refund and Returns Policy
1. Return Eligibility
At Premier Hearing System, customer satisfaction is our priority. If you are not satisfied with your purchase, you may be eligible for a return under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be initiated within 7 days of the purchase date.
- A valid proof of purchase (receipt or invoice) is required.
- Customized or special-order hearing aids and accessories are not eligible for return.
2. Refund Policy
- Refunds are processed only for eligible returned items.
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.
- Shipping fees and handling charges are non-refundable.
3. Exchange Policy
- If you receive a defective or incorrect item, we will replace it with the correct product.
- Exchanges must be requested within 7 days of purchase.
- The product must be in its original condition and packaging.
4. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged hearing aids and accessories.
- Opened hygiene-related products (e.g., ear tips, wax filters).
- Digital downloads or software purchases.
- Clearance or discounted items.
5. How to Initiate a Return
To request a return or refund, please follow these steps:
Once received, we will process your return or exchange as per our policy.
Contact our customer support at [Your Contact Information] with your order details.
Our team will review your request and provide return shipping instructions if eligible.
Pack the item securely and ship it back to our designated return address.
